Interpretation

Words that start with a capital letter in this policy have specific meanings. Those definitions apply whether the term shows up singular or plural.

Definitions

Here's what we mean by the key terms: • Account is your personal login to access our fingerling ordering system. • Affiliate is any company that controls us, is controlled by us, or shares control with us (50%+ ownership). • Company is Crystalmotive and everything we do. • Cookies are small files stored on your device that track what you do on our site and what you prefer. • Country is Washington, United States. • Device is whatever you use to access our Service—computer, phone, tablet, whatever. • Personal Data is information that identifies you or could identify you. • Service is our website and ordering platform. • Service Provider is someone or some company that processes data for us. • Usage Data is information we collect automatically when you use our Service. • Website is our Crystalmotive site. • You is whoever is using or accessing the Service.

Types of Data Collected: Personal & Usage Data

When you order fingerlings or reach out to us, we might ask for information like your name, email, phone number, or messages through our contact form. Usage Data gets collected on its own. That usage data includes your IP address, what browser you're using, which pages you looked at, when you visited, how long you stayed on each page, device identifiers, and diagnostic information.

Tracking Technologies and Cookies

We use cookies and tracking tech to see what's happening on the site and make it work better for you. Beacons, tags, and scripts help us collect information and improve the Service. Cookies are small files that sit on your device. You can tell your browser to reject them all or warn you when one gets sent. Web beacons are tiny electronic files scattered throughout our site and emails. They let us count visitors and track whether people open our emails. We use Session and Persistent Cookies for essential functions, tracking your cookie consent, and making features work properly. Check our Cookies Policy for more details.

Use of Your Personal Data

We use your Personal Data for: • Providing and maintaining the Service, including watching how it's used. • Managing your Account and registration. • Fulfilling our obligations when you order fingerlings. • Contacting you about orders, shipments, or your inquiries. • Sending you updates on fingerling availability, spawn schedules, and when we restock. • Processing and responding to your requests. • Handling business transactions like asset transfers. • Running analytics, understanding usage patterns, and making operations better. We may share your information with Service Providers, business partners, or if you give us permission to do so.

Retention and Transfer of Your Personal Data

We keep your Personal Data only as long as we need it for what's described in this policy. We also keep it when the law requires us to. Your information is processed at our Washington office and other places where we do processing. That might mean your data gets transferred to and stored on computers outside your state, province, country, or jurisdiction. Using Crystalmotive means you're okay with that.

Delete Your Personal Data

You can ask us to delete your Personal Data. Our Service might let you delete certain information right from your Account settings. You can update, change, or delete your info anytime by logging in. That said, we might keep information if the law requires it or if we have a legitimate business reason.

Disclosure and Security of Your Personal Data

If we get merged with another company, acquired, or sell our assets, your Personal Data might get transferred. We'll let you know before that happens. We might also disclose your Personal Data if the law requires it or if we get a valid request from courts or government agencies. We take your data security seriously. But here's the thing—no internet transmission or electronic storage is completely secure. We use reasonable protections, though we can't promise absolute security.

Children's Privacy

Our Service isn't designed for anyone under 18, and we don't knowingly collect information from kids that age. If you're a parent or guardian and you know your child gave us Personal Data, get in touch. We'll remove it from our servers.

Links to Other Websites

Our Service has links to websites we don't run. Following those links takes you to their sites. Read their Privacy Policy before you use them. We don't control what's on those sites, what their privacy policies say, or how they operate.

Changes to this Privacy Policy

We update this policy from time to time. When we do, we'll post the new version here and send you an email before the changes go live. This Privacy Policy is effective as of the date shown on this page.

Contact Us

Have questions about this Privacy Policy? Reach us at info@crystalmotive.online.

Data Controller and Website Operator